Privacy Policy
How eSeats collects, uses, and protects your information.
Last updated: January 1, 2026 · Effective immediately
1. Introduction
eSeats.com ("eSeats," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or purchase tickets through our platform. Please read this policy carefully. By using eSeats, you agree to the practices described here.
eSeats is a ticket resale marketplace. Ticket prices may be above or below the original face value. We are not affiliated with any venue, team, artist, or primary ticket issuer.
2. Information We Collect
We collect the following types of information:
- Personal Identification: Name, email address, phone number, billing address, and shipping address.
- Payment Information: Credit card or payment details processed through encrypted, PCI-compliant third-party payment processors. We do not store full card numbers on our servers.
- Order & Transaction Data: Events searched, tickets purchased, order history, and communications related to purchases.
- Ticket Request Information: Event preferences, seating preferences, budget range, and how you heard about us (including search keywords such as "gmgr eseats").
- Device & Usage Data: IP address, browser type, operating system, pages viewed, referring URLs, time on site, clicks, and search queries — collected automatically via cookies and similar technologies.
- Communications: Records of any emails, phone calls, chats, or web form submissions between you and our team.
- Newsletter Subscriptions: Email address and preferences if you opt in to receive our event newsletter.
3. How We Use Your Information
We use your information to:
- Process ticket orders and fulfill purchases
- Respond to ticket request inquiries and connect you with available inventory
- Send order confirmations, ticket delivery, and customer service communications
- Deliver event recommendations and personalized content
- Send promotional emails and event newsletters (with your consent; opt-out any time)
- Improve our website, search functionality, and user experience
- Measure and optimize advertising performance, including Bing/Microsoft Ads campaigns (keyword: gmgr eseats)
- Detect and prevent fraud, chargebacks, and abuse
- Comply with applicable laws and regulations
4. Sharing of Your Information
We do not sell your personal information to third-party marketers. We may share your information only in the following circumstances:
- Ticket Fulfillment Partners: Brokers, inventory partners, and sellers who fulfill ticket orders, under strict data protection agreements.
- Payment Processors: Secure, PCI-compliant processors (e.g., Stripe, Braintree) to handle transactions.
- Technology Service Providers: CRM, email marketing, analytics, and customer support platforms operating under confidentiality agreements.
- Advertising Platforms: Aggregated, anonymized data may be shared with platforms such as Microsoft/Bing Ads to measure ad effectiveness. This does not include personally identifiable information.
- Legal Obligations: When required by law, court order, or governmental request.
- Business Transfer: In connection with a merger, acquisition, or sale of assets, with notification to affected users.
5. Cookies & Tracking Technologies
eSeats uses cookies, web beacons, and similar tracking technologies to enhance your experience and support our Bing advertising campaigns:
- Essential Cookies: Necessary for the website to function (shopping cart, login sessions).
- Analytics Cookies: Track site usage to improve performance (e.g., Google Analytics, Microsoft Clarity).
- Advertising Cookies: Measure and optimize ad campaign effectiveness, including Bing Universal Event Tracking (UET) for keywords such as "gmgr eseats."
- Preference Cookies: Remember your preferences (language, location, recent searches).
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect site functionality. You may also opt out of interest-based advertising at optout.aboutads.info.
6. Resale Marketplace Disclosure
eSeats operates as a secondary ticket marketplace. This means:
- Tickets are sold by individual sellers, not directly by venues or event organizers
- Prices may be above or below original face value
- eSeats guarantees the validity of all tickets sold through our platform
- We are not affiliated with Ticketmaster, Live Nation, StubHub, or any venue or primary issuer
7. Data Retention
We retain your personal information for as long as necessary to provide services, maintain records for legal and tax purposes, resolve disputes, and enforce our agreements. Customer purchase records are typically retained for 7 years. Marketing data is retained until you unsubscribe or request deletion.
8. Your Rights & Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data (subject to legal retention obligations)
- Opt out of marketing communications at any time via the unsubscribe link in emails
- Request a copy of your data in a portable format
- Restrict or object to certain processing activities
To exercise any of these rights, contact us at privacy@eseats.com.
9. Children's Privacy
eSeats is not directed to children under 13. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.
10. Security
We use industry-standard SSL encryption, PCI-compliant payment processing, and technical safeguards to protect your data. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted with an updated effective date. Continued use of eSeats after changes constitutes acceptance of the revised policy.
12. Contact Us
Questions about this Privacy Policy?